PRONTO Support

PRONTO Support

How do I log in to my account?
What should I do before connecting to a Live Proctor?
  • Your webcam is installed and turned on. This is the fastest and most reliable way to successfully complete the exam.
  • With the exception of the International Code Council PRONTO website, all other programs and applications are closed.
  • You have your government-issued photo identification ready to show the Proctor. The identification must be valid (not expired) and include your signature. Examples include a driver’s license or a passport.
  • Your work station is clear of any papers and other miscellaneous items.
Where can I test my system for the Live Proctor Requirements?
  • You will be able to run a full system diagnostic test through the link provided: System Test
What do I do if I encounter technical issues during my PRONTO exam?

If you encounter technical, account, or purchasing issues, please send your:

  • Account Number
  • Full Name
  • Brief description of the issue
To the ICC Support team at certexam@iccsafe.org