Phone: 1-888-900-0005, Option 1 Text Support:testingsupport@getyardstick.com Hours of Operation: Monday through Friday from 8:00am to 7:00pm Eastern
ProctorU
Phone: 1-855-772-8678, Option 1 Text Support Prior to connection time:sent a ticket for support Text Support During connection time: Live Chat support available to candidates Hours of Operation: 24 hours a day, 7 days a week
How do I log in to my account?
To log-in to your account, please click on the following link to be taken back to the My ICC Login Page
What should I do before connecting to a Live Proctor?
Your webcam is installed and turned on. This is the fastest and most reliable way to successfully complete the exam.
With the exception of the International Code Council PRONTO website, all other programs and applications are closed.
You have your government-issued photo identification ready to show the Proctor. The identification must be valid (not expired) and include your signature. Examples include a driver’s license or a passport.
Your work station is clear of any papers and other miscellaneous items.
What do I do if I encounter technical issues during my PRONTO exam?
If you encounter account, or purchasing issues, please send your:
